Frequently Asked Questions

Everything you need to know about our premium blends and delivery service.

How do I ensure my tea and coffee stay fresh?

To maintain optimal flavor, store your Ringtons products in a cool, dry place away from direct sunlight. Once opened, we recommend transferring loose tea or coffee beans to an airtight container.

What are your delivery options and timeframes?

We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 working days, while our traditional doorstep delivery service operates on a fortnightly schedule in specific regions.

Are Ringtons products ethically sourced?

Yes, we are committed to ethical sourcing. Ringtons is a proud member of the Ethical Tea Partnership, working to improve the lives of tea workers and protect the environment in our supply chain.

Can I return food or drink items if I change my mind?

For hygiene and safety reasons, we cannot accept returns on perishable goods such as opened tea, coffee, or biscuits. If your order is damaged or incorrect, please contact our customer service team within 14 days.

Do you offer international shipping?

Currently, we ship to a select number of international destinations. Please check the shipping calculator at checkout or visit our delivery information page for a full list of available countries and rates.

What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.